Your satisfaction is our top priority.
- You can request a return within 7 days of delivery.
- Products must be unused, in original packaging, with all accessories.
- If you receive a damaged, broken or wrong product, send us an unboxing photo or video on WhatsApp within 48 hours and we will replace it free of charge.
- For change-of-mind returns, the customer pays the delivery charges.
- Refunds are processed within 5-7 working days after we receive and check the product, via bank transfer, JazzCash or Easypaisa.
- For hygiene reasons, beauty and personal care products cannot be returned once the seal is opened, unless they are faulty.
To start a return, contact us using the details on our Contact Us page.